Refund policy

Return & Refund Policy

At SheDais, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unwashed.
• Not be colored, drawn on, altered, or personalized.
• Be in its original condition and packaging.
• Include all original contents and accessories, including the markers supplied with the product.
• Be accompanied by proof of purchase.

Because our coloring blankets become personalized once they have been colored or drawn on, colored, altered, washed, or personalized blankets cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Before returning any product, please contact us at shedaishome@gmail.com.

If your return is approved, we will provide you with the return instructions and the appropriate return address.

Please do not send a product back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For returns unrelated to a damaged, defective, or incorrect product, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or with missing items, please contact us at shedaishome@gmail.com as soon as possible and no later than 30 days after delivery.

Please include your order number and clear photos or videos showing the issue. We will review your claim and, when applicable, arrange an appropriate solution, which may include a replacement, reshipment, partial refund, or full refund.

Non-Returnable Items

We cannot accept returns for:

• Blankets that have been colored, drawn on, washed, altered, or personalized.
• Products showing signs of use or damage caused after delivery.
• Products with missing accessories, components, or original packaging.
• Gift cards.
• Final-sale or clearance items, when clearly identified as such at the time of purchase.

Exchanges

We do not offer direct exchanges.

If you would like a different eligible product or design, please contact us. When applicable, you may return the eligible product according to this policy and place a new order.

European Union Customers

Customers located in the European Union may have additional statutory cancellation and return rights under applicable consumer protection laws. Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shedaishome@gmail.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Consumer Rights

This policy does not limit any rights you may have under mandatory consumer protection laws applicable in your country or region.

Contact

For questions regarding returns, refunds, damaged products, or your order, contact:

SheDais
Email: shedaishome@gmail.com